Hefty Brands: Purchased plastic Hefty cups. After package ope...
A Hefty Brands customer review by GetHuman user ~UnhappyCustomer from November 12th, 2017
Background on ~UnhappyCustomer's case
GetHuman: ~UnhappyCustomer - can you tell our other Hefty Brands customers when your case took place?
~UnhappyCustomer: Yup. It was afternoon, on November 4th.
GetHuman: Did you reach out to Hefty Brands, and if so, how?
GetHuman: And which of these common Hefty Brands customer issues best describes the reason you wanted to talk to them?
(Shows ~UnhappyCustomer a list of common Hefty Brands problems)
~UnhappyCustomer: "Repairs" was why I was trying to call.
~UnhappyCustomer's review of Hefty Brands customer service
GetHuman: So how would you sum up your experience for GetHuman's Hefty Brands customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~UnhappyCustomer: Purchased plastic Hefty cups. After package opened, found that some leaked. Threw out all with noticeable holes. Unfortunately, found another with hole later in stack. Found out when Coke dripped all over carpet. Spent my time, wipes, tissues to clean. Wanted to complain to Hefty. No phone number on package. Got number online. Phone answered by automated system with poor sounding English. Instead of sending coupon to replace, customer service wanted me to mail back product to them. After I used my supplies, soiled my carpet, wasted my cups that I paid a lot of $ for, they actually expected me to take a trip to the post office! And you HAVE to know they knew there was defective product. I'm sure others called when their beverages ended up dripping onto the floor (or table, or shirt, or ...). As I see it...**Strike one: Defective product*Strike two: No customer service phone number on product*Strike three: Deficient English for customer service combined with HORRIBLE customer service!**L
GetHuman: Let's quantify your experience contacting Hefty Brands. On a scale of 1 to 5, how easy is it go get help on a Hefty Brands problem?
~UnhappyCustomer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~UnhappyCustomer: I'd give them a three out of five on communication.
GetHuman: And what about Hefty Brands's ability to quickly and effectively address your problem?
~UnhappyCustomer: For that I would say four out of five.
GetHuman: And finally- any advice for other Hefty Brands customers?
~UnhappyCustomer: Call them early in the day or late. Don't forget any personal or account information you might need for Hefty Brands to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~UnhappyCustomer taken from his Hefty Brands customer service problem that occurred on November 4th, 2017.