Rand McNally: Purchased tnd*** about * yr ago started freezin...
A Rand McNally customer review by GetHuman user ~Willie from November 26th, 2017
Background on ~Willie's case
GetHuman: ~Willie - can you tell our other Rand McNally customers when your case took place?
~Willie: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Rand McNally, and if so, how?
GetHuman: And which of these common Rand McNally customer issues best describes the reason you wanted to talk to them?
(Shows ~Willie a list of common Rand McNally problems)
~Willie: "Overcharge/Strange charge" was why I was trying to call.
~Willie's review of Rand McNally customer service
GetHuman: So how would you sum up your experience for GetHuman's Rand McNally customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Willie: Purchased tnd*** about * yr ago started freezing up about * months, unit was replaced, same problem, now all I get is the fact that I need to upgrade or ***.** for repair, attitude very nasty of representative, surprising since that is a representative of a large company. I will no longer do business with rand McNally .
GetHuman: Let's quantify your experience contacting Rand McNally. On a scale of 1 to 5, how easy is it go get help on a Rand McNally problem?
~Willie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Willie: I'd give them a three out of five on communication.
GetHuman: And what about Rand McNally's ability to quickly and effectively address your problem?
~Willie: For that I would say one out of five.
GetHuman: And finally- any advice for other Rand McNally customers?
~Willie: Call them early in the day or late. Don't forget any personal or account information you might need for Rand McNally to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Willie taken from his Rand McNally customer service problem that occurred on November 21st, 2017.