REI.com: tried to return a shirt to rei today. i have pu...
A REI.com customer review by GetHuman user GetHuman-78987 from November 15th, 2017
Background on GetHuman-78987's case
GetHuman: GetHuman-78987 - can you tell our other REI.com customers when your case took place?
GetHuman-78987: Yeah. It was middle of the night, on November 11th.
GetHuman: Did you reach out to REI.com, and if so, how?
GetHuman: And which of these common REI.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-78987 a list of common REI.com problems)
GetHuman-78987: "Change order" was why I was trying to call.
GetHuman-78987's review of REI.com customer service
GetHuman: So how would you sum up your experience for GetHuman's REI.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-78987: tried to return a shirt to rei today. i have purchased at least * of these shiirts there before. the brand is royal robbins. the other shirts have done great. this particular shirt was falling apart. i explained to the representative that i had owned the shirt for a while but it was not holding up like the other shirts even though i had not worn it that often. he said it could have been made in a different country than the other shirts and maybe the quality was not the same. explained to him i just wanted to exchange for another shirt. he proceeded to give me a hard time and said your return policy had changed even though i pointed to sign over his head that said satisfaction guaranteed. i have always enjoyed rei and orvis products, but orvis would have handled this with out any of the **** i received from your perimeter atlanta store. just thought it was important to for youu to know how customers are being treated.
GetHuman: Let's quantify your experience contacting REI.com. On a scale of 1 to 5, how easy is it go get help on a REI.com problem?
GetHuman-78987: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-78987: I'd give them a one out of five on communication.
GetHuman: And what about REI.com's ability to quickly and effectively address your problem?
GetHuman-78987: For that I would say one out of five.
GetHuman: And finally- any advice for other REI.com customers?
GetHuman-78987: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for REI.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-78987 taken from his REI.com customer service problem that occurred on November 11th, 2017.
REI.com
1.00 of 5 stars | 1 reviews
GetHuman-78987's REI.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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