ReachOut Wireless: I ordered a new ph last Saturday and by Tue my...
A ReachOut Wireless customer review by GetHuman user ~rosihawk from November 12th, 2017
Background on ~rosihawk's case
GetHuman: ~rosihawk - can you tell our other ReachOut Wireless customers when your case took place?
~rosihawk: Yes. It was late at night, on November 5th.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~rosihawk a list of common ReachOut Wireless problems)
~rosihawk: "Setup service" was why I was trying to call.
~rosihawk's review of ReachOut Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rosihawk: I ordered a new ph last Saturday and by Tue my current ph stopped working. Called rep gave me some codes to reset my phone because somehow my service was switched to the new ph where god know where that is. (it is suppose to take **-** businessdays to recieve)?? Rep hung up on me or we got disconnected. I followed the recording instructions only to be told i was not a verizon wireless customer. Please bring this customer service back to the states so we can understand what is being said.
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
~rosihawk: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rosihawk: I'd give them a four out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
~rosihawk: For that I would say one out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
~rosihawk: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rosihawk taken from his ReachOut Wireless customer service problem that occurred on November 5th, 2017.