RestorationHardware.com: My house was largely destroyed by the Sandy sto...
A RestorationHardware.com customer review by GetHuman user ~srs from November 16th, 2017
Background on ~srs's case
GetHuman: ~srs - can you tell our other RestorationHardware.com customers when your case took place?
~srs: Yes I can. It was evening, on November 8th.
GetHuman: Did you reach out to RestorationHardware.com, and if so, how?
GetHuman: And which of these common RestorationHardware.com customer issues best describes the reason you wanted to talk to them?
(Shows ~srs a list of common RestorationHardware.com problems)
~srs: "Overcharge/Strange charge" was why I was trying to call.
~srs's review of RestorationHardware.com customer service
GetHuman: So how would you sum up your experience for GetHuman's RestorationHardware.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~srs: My house was largely destroyed by the Sandy storm. Trying to re-build home and life. I ordered a dining room set from RH in March. Expected delivery was May. **% deposits were billed. In June I called to check status. Was first told that set was with shipping company and then told it was cancelled - for no discernable reason. Add insult to injury - there was never an attempt to return deposit. Since then I was promised an immediate return of deposit - a week later still waiting - Anger is mounting
GetHuman: Let's quantify your experience contacting RestorationHardware.com. On a scale of 1 to 5, how easy is it go get help on a RestorationHardware.com problem?
~srs: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~srs: I'd give them a three out of five on communication.
GetHuman: And what about RestorationHardware.com's ability to quickly and effectively address your problem?
~srs: For that I would say five out of five.
GetHuman: And finally- any advice for other RestorationHardware.com customers?
~srs: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for RestorationHardware.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~srs taken from his RestorationHardware.com customer service problem that occurred on November 8th, 2017.
RestorationHardware.com
5.00 of 5 stars | 4 reviews
~srs's RestorationHardware.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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