Shell Gasoline Card: SHELL reissued my credit card due to their secu...

A Shell Gasoline Card customer review by GetHuman user ~Unhappy cusomter from November 25th, 2017

Background on ~Unhappy cusomter's case

GetHuman: ~Unhappy cusomter - can you tell our other Shell Gasoline Card customers when your case took place?
~Unhappy cusomter: Yes. It was late at night, on November 22nd.
GetHuman: Did you reach out to Shell Gasoline Card, and if so, how?
~Unhappy cusomter: I used the 888-658-8396 number I found for on the GetHuman Shell Gasoline Card customer phone number page I was on: Shell Gasoline Card Customer Service Phone Number
GetHuman: And which of these common Shell Gasoline Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy cusomter a list of common Shell Gasoline Card problems)
~Unhappy cusomter: "Setup an account" was why I was trying to call.

~Unhappy cusomter's review of Shell Gasoline Card customer service

GetHuman: So how would you sum up your experience for GetHuman's Shell Gasoline Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy cusomter: SHELL reissued my credit card due to their security problem but when I got my new card, my credit line was decreased tremendously without explanation. Called the number, got Jeanne who was an idiot that kept insisting I need to request for additional credit even though SHELL was the one that made the mistake changing my credit line. When I asked to talk to her manager, she claimed she is the manager. She wanted additional info to request for an increase which takes at least * weeks. Bottom line, clueless and obnoxious service that did not fix their own problem.
GetHuman: Let's quantify your experience contacting Shell Gasoline Card. On a scale of 1 to 5, how easy is it go get help on a Shell Gasoline Card problem?
~Unhappy cusomter: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy cusomter: I'd give them a four out of five on communication.
GetHuman: And what about Shell Gasoline Card's ability to quickly and effectively address your problem?
~Unhappy cusomter: For that I would say one out of five.
GetHuman: And finally- any advice for other Shell Gasoline Card customers?
~Unhappy cusomter: Call them early in the day or late. Don't forget any personal or account information you might need for Shell Gasoline Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy cusomter taken from his Shell Gasoline Card customer service problem that occurred on November 22nd, 2017.

Shell Gasoline Card

3.00 of 5 stars | 18 reviews

~Unhappy cusomter's Shell Gasoline Card Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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