*-***-SafeLink (*-***-***-****) you'll get a qu...

A SafeLink customer review by GetHuman user ~SafeLink Representative from November 26th, 2017

Background on ~SafeLink Representative's case

GetHuman: ~SafeLink Representative - can you tell our other SafeLink customers when your case took place?
~SafeLink Representative: Yeah. It was evening, on November 23rd.
GetHuman: Did you reach out to SafeLink, and if so, how?
~SafeLink Representative: I used the 800-378-1684 number I found for on the GetHuman SafeLink customer phone number page I was on: SafeLink Customer Service Phone Number
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
Shows ~SafeLink Representative a list of common SafeLink problems
~SafeLink Representative: "Service problem" was why I was trying to call.

~SafeLink Representative's review of SafeLink customer service

GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SafeLink Representative: *-***-SafeLink (*-***-***-****) you'll get a quick response if you by pass the automation by pressing * for english, as soon as call picks up, then pressing ****** you will get a Live Person immediately. SafeLink only offers one Free replacement if a customer qualifies. If you already received your Free replacement you will have to buy a replacement phone if yours becomes broken, lost, or stolen. To replace or upgrade your phone you go to the TracFone section of any store such as Wal-Mart, Target, Family Dollar, Dollar General, or even *-** has a Flip phone for $*.**. (Least expensive phones are $* -$**, they even sell a touch screen that gets WI-FI for $**)* **ATTENTION** Please note DO NOT activate the phone according to the box directions, if you do you will be activating TracFone. To transfer your SafeLink account onto the new phone, once you purchase the phone contact SafeLink Tech Support to activate at *-***-***-**** *then press: ** for english** no survey** *then finally op
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~SafeLink Representative: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SafeLink Representative: I'd give them a three out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~SafeLink Representative: For that I would say four out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~SafeLink Representative: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SafeLink Representative taken from his SafeLink customer service problem that occurred on November 23rd, 2017.


2.08 of 5 stars | 685 reviews
SafeLink ReviewsSafeLink's Phone NumberAll SafeLink contact infoGeneral SafeLink customer service info
~SafeLink Representative's SafeLink Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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