SafeLink: I am a safe link customer, why should I have to...
A SafeLink customer review by GetHuman user ~pstancil from November 24th, 2017
Background on ~pstancil's case
GetHuman: ~pstancil - can you tell our other SafeLink customers when your case took place?
~pstancil: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to SafeLink, and if so, how?
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
(Shows ~pstancil a list of common SafeLink problems)
~pstancil: "Check Application Status" was why I was trying to call.
~pstancil's review of SafeLink customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pstancil: I am a safe link customer, why should I have to buy air time. I lost my phone over a month ago, just got another yet no minutes have been added. They want me to send back a phone I don't have. How is this company helping disabled people like myself when you can not talk to a real person. I would just like my phone to work and the ads with the actors to stop the lies. Help if you are going to. If not be honest with people like me and those of us who can not pay the high price of these so called smart phones.
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~pstancil: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pstancil: I'd give them a one out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~pstancil: For that I would say five out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~pstancil: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pstancil taken from his SafeLink customer service problem that occurred on November 23rd, 2017.