SafeLink: I called * different numbers. Not one of them c...

A SafeLink customer review by GetHuman user ~Ticked off from November 24th, 2017

Background on ~Ticked off's case

GetHuman: ~Ticked off - can you tell our other SafeLink customers when your case took place?
~Ticked off: Yes I can. It was late at night, on November 14th.
GetHuman: Did you reach out to SafeLink, and if so, how?
~Ticked off: I used the 800-378-1684 number I found for on the GetHuman SafeLink customer phone number page I was on: SafeLink Customer Service Phone Number
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
Shows ~Ticked off a list of common SafeLink problems
~Ticked off: "Lost phone" was why I was trying to call.

~Ticked off's review of SafeLink customer service

GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ticked off: I called * different numbers. Not one of them connected me with a real person. Who runs this clown show? A friend lost his phone. I tried to call for him but could get no real person. Put real people on the phone.
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~Ticked off: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ticked off: I'd give them a five out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~Ticked off: For that I would say one out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~Ticked off: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ticked off taken from his SafeLink customer service problem that occurred on November 14th, 2017.

SafeLink

2.08 of 5 stars | 685 reviews
SafeLink ReviewsSafeLink's Phone NumberAll SafeLink contact infoGeneral SafeLink customer service info
~Ticked off's SafeLink Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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