SafeLink: I did not get to talk to a customer service age...

A SafeLink customer review by GetHuman user ~Patricia Pirko from November 23rd, 2017

Background on ~Patricia Pirko's case

GetHuman: ~Patricia Pirko - can you tell our other SafeLink customers when your case took place?
~Patricia Pirko: Yes. It was late at night, on November 15th.
GetHuman: Did you reach out to SafeLink, and if so, how?
~Patricia Pirko: I used the 800-378-1684 number I found for on the GetHuman SafeLink customer phone number page I was on: SafeLink Customer Service Phone Number
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
Shows ~Patricia Pirko a list of common SafeLink problems
~Patricia Pirko: "Update account information" was why I was trying to call.

~Patricia Pirko's review of SafeLink customer service

GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Patricia Pirko: I did not get to talk to a customer service agent. Its is saying that my phone is being processed. I have no idea what this is about. My phone is not working properly and want a new phone. I have called SafeLink all day today and talked with no one. This is terrible
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~Patricia Pirko: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Patricia Pirko: I'd give them a four out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~Patricia Pirko: For that I would say five out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~Patricia Pirko: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Patricia Pirko taken from his SafeLink customer service problem that occurred on November 15th, 2017.


2.08 of 5 stars | 685 reviews
SafeLink ReviewsSafeLink's Phone NumberAll SafeLink contact infoGeneral SafeLink customer service info
~Patricia Pirko's SafeLink Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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