SafeLink: I didn't get my minutes for December **** yet...
A SafeLink customer review by GetHuman user ~Gregory Reel from November 25th, 2017
Background on ~Gregory Reel's case
GetHuman: ~Gregory Reel - can you tell our other SafeLink customers when your case took place?
~Gregory Reel: Yup. It was late at night, on November 21st.
GetHuman: Did you reach out to SafeLink, and if so, how?
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
(Shows ~Gregory Reel a list of common SafeLink problems)
~Gregory Reel: "Device Support" was why I was trying to call.
~Gregory Reel's review of SafeLink customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gregory Reel: I didn't get my minutes for December **** yet and its already the *th day why? tried calling * people seem to not understand.
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~Gregory Reel: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gregory Reel: I'd give them a one out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~Gregory Reel: For that I would say two out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~Gregory Reel: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gregory Reel taken from his SafeLink customer service problem that occurred on November 21st, 2017.