SafeLink: I have been trying for * days to talk to someon...
A SafeLink customer review by GetHuman user ~Fed Up from November 28th, 2017
Background on ~Fed Up's case
GetHuman: ~Fed Up - can you tell our other SafeLink customers when your case took place?
~Fed Up: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to SafeLink, and if so, how?
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
(Shows ~Fed Up a list of common SafeLink problems)
~Fed Up: "Update account information" was why I was trying to call.
~Fed Up's review of SafeLink customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fed Up: I have been trying for * days to talk to someone. And got nowhere....they call this customer service...
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~Fed Up: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fed Up: I'd give them a one out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~Fed Up: For that I would say one out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~Fed Up: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fed Up taken from his SafeLink customer service problem that occurred on November 21st, 2017.