SafeLink: I have been trying to get my number and mins. c...

A SafeLink customer review by GetHuman user GetHuman-tdfurrow from December 3rd, 2017

Background on GetHuman-tdfurrow's case

GetHuman: GetHuman-tdfurrow - can you tell our other SafeLink customers when your case took place?
GetHuman-tdfurrow: Sure. It was morning, on December 2nd.
GetHuman: Did you reach out to SafeLink, and if so, how?
GetHuman-tdfurrow: I used the 800-378-1684 number I found for on the GetHuman SafeLink customer phone number page I was on: SafeLink Customer Service Phone Number
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-tdfurrow a list of common SafeLink problems
GetHuman-tdfurrow: "Device Support" was why I was trying to call.

GetHuman-tdfurrow's review of SafeLink customer service

GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tdfurrow: I have been trying to get my number and mins. changed over to my new phone since Thursday . They...
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-tdfurrow: I have been trying to get my number and mins. changed over to my new phone since Thursday . They say their working on it and it with be done in ** mins. This is Monday . This is the longest ** mins. I have ever been thought
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
GetHuman-tdfurrow: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tdfurrow: I'd give them a three out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
GetHuman-tdfurrow: For that I would say four out of five.
GetHuman: And finally- any advice for other SafeLink customers?
GetHuman-tdfurrow: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tdfurrow taken from his SafeLink customer service problem that occurred on December 2nd, 2017.


2.08 of 5 stars | 685 reviews
SafeLink ReviewsSafeLink's Phone NumberAll SafeLink contact infoGeneral SafeLink customer service info
GetHuman-tdfurrow's SafeLink Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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