SafeLink: I was bounced around for over an hour. I had lo...
A SafeLink customer review by GetHuman user ~dissatisfied from November 25th, 2017
Background on ~dissatisfied's case
GetHuman: ~dissatisfied - can you tell our other SafeLink customers when your case took place?
~dissatisfied: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to SafeLink, and if so, how?
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
(Shows ~dissatisfied a list of common SafeLink problems)
~dissatisfied: "Change plan" was why I was trying to call.
~dissatisfied's review of SafeLink customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dissatisfied: I was bounced around for over an hour. I had lost my phone and didn't know any of the information they ask for. I had my enrollment number and they sent me a reminder. To use it at least * time per month.so why the run around. Very stressful situation.they have no respect for the poor. If I didn't really need Safelink,I would have told them where to go..
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~dissatisfied: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dissatisfied: I'd give them a five out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~dissatisfied: For that I would say two out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~dissatisfied: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dissatisfied taken from his SafeLink customer service problem that occurred on November 19th, 2017.