SafeLink: Iam having a intermittent issue with my phone.I...

A SafeLink customer review by GetHuman user ~upset and worried from November 25th, 2017

Background on ~upset and worried's case

GetHuman: ~upset and worried - can you tell our other SafeLink customers when your case took place?
~upset and worried: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to SafeLink, and if so, how?
~upset and worried: I used the 800-378-1684 number I found for on the GetHuman SafeLink customer phone number page I was on: SafeLink Customer Service Phone Number
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
(Shows ~upset and worried a list of common SafeLink problems)
~upset and worried: "Lost or Broken Phone" was why I was trying to call.

~upset and worried's review of SafeLink customer service

GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset and worried: Iam having a intermittent issue with my phone.I have called tech support * times and have only had this device for * weeks. I cannot receive any help. My girlfriend is currently on oxygen and my phone is not working properly it shuts itself down....I dont know what I will do in an emergency ...
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~upset and worried: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset and worried: I'd give them a three out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~upset and worried: For that I would say two out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~upset and worried: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset and worried taken from his SafeLink customer service problem that occurred on November 16th, 2017.


2.08 of 5 stars | 685 reviews

~upset and worried's SafeLink Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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