SafeLink: It is impossible to talk to a human, automated...
A SafeLink customer review by GetHuman user ~Sheila Wedell from November 27th, 2017
Background on ~Sheila Wedell's case
GetHuman: ~Sheila Wedell - can you tell our other SafeLink customers when your case took place?
~Sheila Wedell: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to SafeLink, and if so, how?
~Sheila Wedell: I used the 800-378-1684 number I found for on the GetHuman SafeLink customer phone number page I was on: SafeLink Customer Service Phone Number
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
Shows ~Sheila Wedell a list of common SafeLink problems
~Sheila Wedell: "Update account information" was why I was trying to call.
~Sheila Wedell's review of SafeLink customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sheila Wedell: It is impossible to talk to a human, automated system was all that I could get. The option I was looking for was not offered on the menu of options. What I was looking for was a way to let Safelink know that I miscalculated my annual earnings and I am no longer eligible for the service. How do I cancel so I am not penalized? Do I have to send the phone back? Can I keep the phone and just buy minutes? Frustration level is at ***% PLEASE HELP!
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~Sheila Wedell: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sheila Wedell: I'd give them a two out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~Sheila Wedell: For that I would say five out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~Sheila Wedell: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sheila Wedell taken from his SafeLink customer service problem that occurred on November 20th, 2017.
2.08 of 5 stars | 685 reviewsSafeLink ReviewsSafeLink's Phone NumberAll SafeLink contact infoGeneral SafeLink customer service info
~Sheila Wedell's SafeLink Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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