SafeLink Wireless: It is impossible to talk to a human, automated...
A SafeLink Wireless customer review by GetHuman user ~Sheila Wedell from November 27th, 2017
Background on ~Sheila Wedell's case
GetHuman: ~Sheila Wedell - can you tell our other SafeLink Wireless customers when your case took place?
~Sheila Wedell: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Sheila Wedell a list of common SafeLink Wireless problems)
~Sheila Wedell: "Update account information" was why I was trying to call.
~Sheila Wedell's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sheila Wedell: It is impossible to talk to a human, automated system was all that I could get. The option I was looking for was not offered on the menu of options. What I was looking for was a way to let Safelink know that I miscalculated my annual earnings and I am no longer eligible for the service. How do I cancel so I am not penalized? Do I have to send the phone back? Can I keep the phone and just buy minutes? Frustration level is at ***% PLEASE HELP!
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Sheila Wedell: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sheila Wedell: I'd give them a two out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Sheila Wedell: For that I would say five out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Sheila Wedell: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sheila Wedell taken from his SafeLink Wireless customer service problem that occurred on November 20th, 2017.