SafeLink Wireless: It's impossible to get anything done correctly...
A SafeLink Wireless customer review by GetHuman user ~Frustrated Customer from November 26th, 2017
Background on ~Frustrated Customer's case
GetHuman: ~Frustrated Customer - can you tell our other SafeLink Wireless customers when your case took place?
~Frustrated Customer: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated Customer a list of common SafeLink Wireless problems)
~Frustrated Customer: "Complaint" was why I was trying to call.
~Frustrated Customer's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated Customer: It's impossible to get anything done correctly with Safelink. They messed up my replacement phone and activated it with a new phone number. I'm trying to transfer my Safelink service, including phone number and minutes, to the new phone. They are now telling me that my old phone number "is expired" and cannot transfer it, despite the fact that the old phone and phone number are working correctly. Then they told me they can transfer my minutes to the new phone, but it will just be a regular Tracfone now and not a Safelink phone. They also "cannot find" my enrollment and think the enrollment ID doesn't exist, even though I am logged into the website as I talk to them. There is serious communication problems going on. I just told them not to mess with anything before I ended up with no phone number or minutes. They don't understand what they are saying and just read off a sheet of paper and repeat the same phrases. Very frustrating.
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Frustrated Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated Customer: I'd give them a one out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Frustrated Customer: For that I would say two out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Frustrated Customer: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated Customer taken from his SafeLink Wireless customer service problem that occurred on November 22nd, 2017.