SafeLink Wireless: Poor customer service. Refuse to give me a num...
A SafeLink Wireless customer review by GetHuman user ~vetwifeadvocate from November 26th, 2017
Background on ~vetwifeadvocate's case
GetHuman: ~vetwifeadvocate - can you tell our other SafeLink Wireless customers when your case took place?
~vetwifeadvocate: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~vetwifeadvocate a list of common SafeLink Wireless problems)
~vetwifeadvocate: "Track an order" was why I was trying to call.
~vetwifeadvocate's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vetwifeadvocate: Poor customer service. Refuse to give me a number to receive complaints. Refuse to acknowledge ADA. Refuse to let GDDGTR under ADA use a Smartphone due her disabilities. I've been put on hold AGAIN...to patch me through to next level. I punched in codes for over ** mins. I complained and then hung up on me!! I am paying for this phone through taxes!!! Who is paying them directly* Who cares whether or not we get **** poor customer service? This is NOT THe first time...we need more choices with BETTER CUSTOMER SERVICE and ACCOUNTABILITY.
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~vetwifeadvocate: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vetwifeadvocate: I'd give them a two out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~vetwifeadvocate: For that I would say one out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~vetwifeadvocate: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vetwifeadvocate taken from his SafeLink Wireless customer service problem that occurred on November 19th, 2017.