SafeLink: SORRY TO SAY THAT MY EXPERIENCE HAS BEEN A NIGH...
A SafeLink customer review by GetHuman user GetHuman-53192 from November 28th, 2017
Background on GetHuman-53192's case
GetHuman: GetHuman-53192 - can you tell our other SafeLink customers when your case took place?
GetHuman-53192: Yeah. It was evening, on November 21st.
GetHuman: Did you reach out to SafeLink, and if so, how?
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-53192 a list of common SafeLink problems)
GetHuman-53192: "Track an order" was why I was trying to call.
GetHuman-53192's review of SafeLink customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-53192: SORRY TO SAY THAT MY EXPERIENCE HAS BEEN A NIGHTMARE AND THAT YOU NEED TO TRAIN YOUR CUSTOMER SERVICE REPS IN COURTESY AND TACT AND HOW TO EFFICIENTLY SERVE THE CUSTOMERS!!!
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
GetHuman-53192: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-53192: I'd give them a two out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
GetHuman-53192: For that I would say three out of five.
GetHuman: And finally- any advice for other SafeLink customers?
GetHuman-53192: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-53192 taken from his SafeLink customer service problem that occurred on November 21st, 2017.