SafeLink: They can't speak English very well.*Also, all o...

A SafeLink customer review by GetHuman user GetHuman-11993 from November 24th, 2017

Background on GetHuman-11993's case

GetHuman: GetHuman-11993 - can you tell our other SafeLink customers when your case took place?
GetHuman-11993: Yup. It was evening, on November 21st.
GetHuman: Did you reach out to SafeLink, and if so, how?
GetHuman-11993: I used the 800-378-1684 number I found for on the GetHuman SafeLink customer phone number page I was on: SafeLink Customer Service Phone Number
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-11993 a list of common SafeLink problems)
GetHuman-11993: "Complaint" was why I was trying to call.

GetHuman-11993's review of SafeLink customer service

GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-11993: They can't speak English very well.*Also, all of them kept interrupting me. Refused to give superviser. Her decision was the final one. They're always shutting off my phone giving various reasons. Friends think they shut you off on their end, but keep receiving money from our US Government. *They may be giving your so-called closed account to their friends. They very rude and hateful to Americans.
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
GetHuman-11993: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-11993: I'd give them a three out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
GetHuman-11993: For that I would say one out of five.
GetHuman: And finally- any advice for other SafeLink customers?
GetHuman-11993: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-11993 taken from his SafeLink customer service problem that occurred on November 21st, 2017.


2.08 of 5 stars | 685 reviews

GetHuman-11993's SafeLink Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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