SafeLink: This call was awful !! You people should put so...

A SafeLink customer review by GetHuman user ~lvshorses777 from November 26th, 2017

Background on ~lvshorses777's case

GetHuman: ~lvshorses777 - can you tell our other SafeLink customers when your case took place?
~lvshorses777: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to SafeLink, and if so, how?
~lvshorses777: I used the 800-378-1684 number I found for on the GetHuman SafeLink customer phone number page I was on: SafeLink Customer Service Phone Number
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
Shows ~lvshorses777 a list of common SafeLink problems
~lvshorses777: "Update account information" was why I was trying to call.

~lvshorses777's review of SafeLink customer service

GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lvshorses777: This call was awful !! You people should put someone on the ph. that can speak english !! And why should I have to pay for something I don't use ? They are saying I have to pay for *** taxes for Alabama and I have never called *** from my safelink ph.!! I can see paying it, say, if I call it, for the time I call it,but not if I don't call it. It's not fair to have to pay for something you don't use !! And why can't I pay it with my debt card ? That's stupid !! And if it's for Ala. why would you have to send it to ILL. ? Guess somebody there's dippin' there hand in the till (safelink) thin sending the rest back to Ala. Well guess what all ya'll can just kiss my *** !! I ain't payin' you a **** dime !! I already pay Ala. enough taxes !! Take your ph. and stick it up your *** !!
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~lvshorses777: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lvshorses777: I'd give them a four out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~lvshorses777: For that I would say five out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~lvshorses777: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lvshorses777 taken from his SafeLink customer service problem that occurred on November 20th, 2017.

SafeLink

2.08 of 5 stars | 685 reviews
SafeLink ReviewsSafeLink's Phone NumberAll SafeLink contact infoGeneral SafeLink customer service info
~lvshorses777's SafeLink Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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