SafeLink: Very nasy and rude. Must hate Americans. Limite...

A SafeLink customer review by GetHuman user ~Angry American from November 24th, 2017

Background on ~Angry American's case

GetHuman: ~Angry American - can you tell our other SafeLink customers when your case took place?
~Angry American: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to SafeLink, and if so, how?
~Angry American: I used the 800-378-1684 number I found for on the GetHuman SafeLink customer phone number page I was on: SafeLink Customer Service Phone Number
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry American a list of common SafeLink problems)
~Angry American: "Lower my bill" was why I was trying to call.

~Angry American's review of SafeLink customer service

GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry American: Very nasy and rude. Must hate Americans. Limited vocabulary. They keep shutting off my account for various reason they can't provide. **They want me to renew again. I've used the phone as required, and still get shut off, and told to reapply. **Friends think they are closing your account of their end, giving it to their friends, and making us reapply. They are so hatefull to Americans.**Why can't they let Americans like us, work in these call centers?
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~Angry American: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry American: I'd give them a two out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~Angry American: For that I would say one out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~Angry American: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry American taken from his SafeLink customer service problem that occurred on November 21st, 2017.


2.08 of 5 stars | 685 reviews

~Angry American's SafeLink Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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