SafeLink: What a joke finally after ** min I talked to so...

A SafeLink customer review by GetHuman user ~Patti longwell from November 23rd, 2017

Background on ~Patti longwell's case

GetHuman: ~Patti longwell - can you tell our other SafeLink customers when your case took place?
~Patti longwell: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to SafeLink, and if so, how?
~Patti longwell: I used the 800-378-1684 number I found for on the GetHuman SafeLink customer phone number page I was on: SafeLink Customer Service Phone Number
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
(Shows ~Patti longwell a list of common SafeLink problems)
~Patti longwell: "Technical Support" was why I was trying to call.

~Patti longwell's review of SafeLink customer service

GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Patti longwell: What a joke finally after ** min I talked to someone who said to call the *** **** number this number is recorded only and he didn't care that I wasn't able to talk to anyone at this number safelink is a big joke
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~Patti longwell: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Patti longwell: I'd give them a five out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~Patti longwell: For that I would say two out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~Patti longwell: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Patti longwell taken from his SafeLink customer service problem that occurred on November 22nd, 2017.


2.08 of 5 stars | 685 reviews

~Patti longwell's SafeLink Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like SafeLink, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with SafeLink in any way.

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