SafeLink: my replacement phone doesnt work lotsof echo ha...
A SafeLink customer review by GetHuman user ~Kathy from November 24th, 2017
Background on ~Kathy's case
GetHuman: ~Kathy - can you tell our other SafeLink customers when your case took place?
~Kathy: Yeah. It was late at night, on November 18th.
GetHuman: Did you reach out to SafeLink, and if so, how?
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
(Shows ~Kathy a list of common SafeLink problems)
~Kathy: "Lost phone" was why I was trying to call.
~Kathy's review of SafeLink customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kathy: my replacement phone doesnt work lotsof echo have to go outside to use. old phone was LG new one is samsung. tracfone works best in this house as compared to virgen moble,verizon. and LG phone i had before worked great but now I have a samsung and It doesnt work. most of the time i have to call on someone elses phone. I want my LG back.
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~Kathy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kathy: I'd give them a five out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~Kathy: For that I would say one out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~Kathy: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kathy taken from his SafeLink customer service problem that occurred on November 18th, 2017.