SafeLink: operator has no idea what they're talking about...

A SafeLink customer review by GetHuman user ~safelinkuser from November 24th, 2017

Background on ~safelinkuser's case

GetHuman: ~safelinkuser - can you tell our other SafeLink customers when your case took place?
~safelinkuser: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to SafeLink, and if so, how?
~safelinkuser: I used the 800-378-1684 number I found for on the GetHuman SafeLink customer phone number page I was on: SafeLink Customer Service Phone Number
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
(Shows ~safelinkuser a list of common SafeLink problems)
~safelinkuser: "Update account information" was why I was trying to call.

~safelinkuser's review of SafeLink customer service

GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~safelinkuser: operator has no idea what they're talking about, asked half million times about one thing and was told completely other one. then they sent me to tech support, when called tech support, machine asked to turn on the phone associated with the account. All I neded was a fk**n charger, 'caue phone's battery died and it couldn't be turned on.
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
~safelinkuser: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~safelinkuser: I'd give them a two out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
~safelinkuser: For that I would say one out of five.
GetHuman: And finally- any advice for other SafeLink customers?
~safelinkuser: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~safelinkuser taken from his SafeLink customer service problem that occurred on November 15th, 2017.


2.08 of 5 stars | 685 reviews

~safelinkuser's SafeLink Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like SafeLink, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with SafeLink in any way.

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