safelink has setup their website to redirect to...
A SafeLink customer review by GetHuman user GetHuman-433509 from November 24th, 2017
Background on GetHuman-433509's case
GetHuman: GetHuman-433509 - can you tell our other SafeLink customers when your case took place?
GetHuman-433509: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to SafeLink, and if so, how?
GetHuman: And which of these common SafeLink customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-433509 a list of common SafeLink problems)
GetHuman-433509: "Lost phone" was why I was trying to call.
GetHuman-433509's review of SafeLink customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-433509: safelink has setup their website to redirect to trcphone when you click contact us. You then contact trcphone since they own safelink and they say they can't help you have to call safelink tech support here are ** different numbers. You call and cannot get ahold of anyone except the machine who hangs up on you when you push the wrong number more than twice.. I am getting the impression safelink and tracphone don't want to deal with anyone that isn't the government..
GetHuman: Let's quantify your experience contacting SafeLink. On a scale of 1 to 5, how easy is it go get help on a SafeLink problem?
GetHuman-433509: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-433509: I'd give them a three out of five on communication.
GetHuman: And what about SafeLink's ability to quickly and effectively address your problem?
GetHuman-433509: For that I would say two out of five.
GetHuman: And finally- any advice for other SafeLink customers?
GetHuman-433509: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-433509 taken from his SafeLink customer service problem that occurred on November 19th, 2017.