Salesforce: I was denied the request for a capital * credit...

A Salesforce customer review by GetHuman user ~rlebl from November 24th, 2017

Background on ~rlebl's case

GetHuman: ~rlebl - can you tell our other Salesforce customers when your case took place?
~rlebl: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to Salesforce, and if so, how?
~rlebl: I used the 800-667-6389 number I found for on the GetHuman Salesforce customer phone number page I was on: Salesforce Customer Service Phone Number
GetHuman: And which of these common Salesforce customer issues best describes the reason you wanted to talk to them?
(Shows ~rlebl a list of common Salesforce problems)
~rlebl: "Complaint" was why I was trying to call.

~rlebl's review of Salesforce customer service

GetHuman: So how would you sum up your experience for GetHuman's Salesforce customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rlebl: I was denied the request for a capital * credit card. I have excellent, why was I denied. I was told I would get a response in * days. I have not received a answer.
GetHuman: Let's quantify your experience contacting Salesforce. On a scale of 1 to 5, how easy is it go get help on a Salesforce problem?
~rlebl: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rlebl: I'd give them a one out of five on communication.
GetHuman: And what about Salesforce's ability to quickly and effectively address your problem?
~rlebl: For that I would say four out of five.
GetHuman: And finally- any advice for other Salesforce customers?
~rlebl: Call them early in the day or late. Don't forget any personal or account information you might need for Salesforce to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rlebl taken from his Salesforce customer service problem that occurred on November 20th, 2017.

Salesforce

1.00 of 5 stars | 16 reviews

~rlebl's Salesforce Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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