Shop.lonelyplanet.com: i needed to speak with someone as an online con...
A Shop.lonelyplanet.com customer review by GetHuman user ~fond traveler from November 18th, 2017
Background on ~fond traveler's case
GetHuman: ~fond traveler - can you tell our other Shop.lonelyplanet.com customers when your case took place?
~fond traveler: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Shop.lonelyplanet.com, and if so, how?
GetHuman: And which of these common Shop.lonelyplanet.com customer issues best describes the reason you wanted to talk to them?
(Shows ~fond traveler a list of common Shop.lonelyplanet.com problems)
~fond traveler: "Overcharge/Strange charge" was why I was trying to call.
~fond traveler's review of Shop.lonelyplanet.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Shop.lonelyplanet.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fond traveler: i needed to speak with someone as an online consumer unable to log in to my account. this number is for voice mail which offers options for publishing, business deveopment, bulk sales, etc. I am still unable to reach a live person relating to my solo customer problem. Too bad.
GetHuman: Let's quantify your experience contacting Shop.lonelyplanet.com. On a scale of 1 to 5, how easy is it go get help on a Shop.lonelyplanet.com problem?
~fond traveler: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fond traveler: I'd give them a four out of five on communication.
GetHuman: And what about Shop.lonelyplanet.com's ability to quickly and effectively address your problem?
~fond traveler: For that I would say one out of five.
GetHuman: And finally- any advice for other Shop.lonelyplanet.com customers?
~fond traveler: Call them early in the day or late. Don't forget any personal or account information you might need for Shop.lonelyplanet.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fond traveler taken from his Shop.lonelyplanet.com customer service problem that occurred on November 16th, 2017.
2.00 of 5 stars | 1 reviews
~fond traveler's Shop.lonelyplanet.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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