Last month, i made shopping from shopbop, I got...
A Shopbop customer review by GetHuman user ~Julia from November 20th, 2017
Background on ~Julia's case
GetHuman: ~Julia - can you tell our other Shopbop customers when your case took place?
~Julia: Yes I can. It was late at night, on November 15th.
GetHuman: Did you reach out to Shopbop, and if so, how?
GetHuman: And which of these common Shopbop customer issues best describes the reason you wanted to talk to them?
(Shows ~Julia a list of common Shopbop problems)
~Julia: "Make a purchase" was why I was trying to call.
~Julia's review of Shopbop customer service
GetHuman: So how would you sum up your experience for GetHuman's Shopbop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Julia: Last month, i made shopping from shopbop, I got my order in * days. It's such a hard time to wait for and also it's so much costly. I found porducts some of the denim jeans I have been purchased from fsession.com are much better than those are in shopbop.
GetHuman: Let's quantify your experience contacting Shopbop. On a scale of 1 to 5, how easy is it go get help on a Shopbop problem?
~Julia: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Julia: I'd give them a five out of five on communication.
GetHuman: And what about Shopbop's ability to quickly and effectively address your problem?
~Julia: For that I would say two out of five.
GetHuman: And finally- any advice for other Shopbop customers?
~Julia: Call them early in the day or late. Don't forget any personal or account information you might need for Shopbop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Julia taken from his Shopbop customer service problem that occurred on November 15th, 2017.
Shopbop
4.00 of 5 stars | 6 reviews
~Julia's Shopbop Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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