Shopbop: Recently changed their terms so customers have...

A Shopbop customer review by GetHuman user ~elizabeth from November 11th, 2017

Background on ~elizabeth's case

GetHuman: ~elizabeth - can you tell our other Shopbop customers when your case took place?
~elizabeth: Yes. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Shopbop, and if so, how?
~elizabeth: I used the 877-746-7267 number I found for on the GetHuman Shopbop customer phone number page I was on: Shopbop Customer Service Phone Number
GetHuman: And which of these common Shopbop customer issues best describes the reason you wanted to talk to them?
(Shows ~elizabeth a list of common Shopbop problems)
~elizabeth: "Cancel order" was why I was trying to call.

~elizabeth's review of Shopbop customer service

GetHuman: So how would you sum up your experience for GetHuman's Shopbop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~elizabeth: Recently changed their terms so customers have no rights. Asked for order to be cancelled before they left their warehouse, they said they can't. Greedy! I'll be complaining to my bank.
GetHuman: Let's quantify your experience contacting Shopbop. On a scale of 1 to 5, how easy is it go get help on a Shopbop problem?
~elizabeth: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~elizabeth: I'd give them a five out of five on communication.
GetHuman: And what about Shopbop's ability to quickly and effectively address your problem?
~elizabeth: For that I would say five out of five.
GetHuman: And finally- any advice for other Shopbop customers?
~elizabeth: Call them early in the day or late. Don't forget any personal or account information you might need for Shopbop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~elizabeth taken from his Shopbop customer service problem that occurred on November 3rd, 2017.

Shopbop

4.00 of 5 stars | 6 reviews

~elizabeth's Shopbop Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Shopbop, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Shopbop in any way.

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