Skechers.com: Customer Service willing to replace the shoes i...
A Skechers.com customer review by GetHuman user ~Sandy from November 25th, 2017
Background on ~Sandy's case
GetHuman: ~Sandy - can you tell our other Skechers.com customers when your case took place?
~Sandy: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Skechers.com, and if so, how?
GetHuman: And which of these common Skechers.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Sandy a list of common Skechers.com problems)
~Sandy: "Track order" was why I was trying to call.
~Sandy's review of Skechers.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Skechers.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sandy: Customer Service willing to replace the shoes if I send them in. They are sending me an email as to how to return the shoes (at my cost) and the will replace when these are deemed defective. I consider that good customer service.
GetHuman: Let's quantify your experience contacting Skechers.com. On a scale of 1 to 5, how easy is it go get help on a Skechers.com problem?
~Sandy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sandy: I'd give them a two out of five on communication.
GetHuman: And what about Skechers.com's ability to quickly and effectively address your problem?
~Sandy: For that I would say three out of five.
GetHuman: And finally- any advice for other Skechers.com customers?
~Sandy: Call them early in the day or late. Don't forget any personal or account information you might need for Skechers.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sandy taken from his Skechers.com customer service problem that occurred on November 23rd, 2017.