Skechers.com: Customer service was okay. Cannot say the same...
A Skechers.com customer review by GetHuman user GetHuman-15303 from November 24th, 2017
Background on GetHuman-15303's case
GetHuman: GetHuman-15303 - can you tell our other Skechers.com customers when your case took place?
GetHuman-15303: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Skechers.com, and if so, how?
GetHuman: And which of these common Skechers.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-15303 a list of common Skechers.com problems)
GetHuman-15303: "Make a purchase" was why I was trying to call.
GetHuman-15303's review of Skechers.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Skechers.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-15303: Customer service was okay. Cannot say the same for their shoes. Paid $** and they did not last a year before strap broke.
GetHuman: Let's quantify your experience contacting Skechers.com. On a scale of 1 to 5, how easy is it go get help on a Skechers.com problem?
GetHuman-15303: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-15303: I'd give them a three out of five on communication.
GetHuman: And what about Skechers.com's ability to quickly and effectively address your problem?
GetHuman-15303: For that I would say four out of five.
GetHuman: And finally- any advice for other Skechers.com customers?
GetHuman-15303: Call them early in the day or late. Don't forget any personal or account information you might need for Skechers.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-15303 taken from his Skechers.com customer service problem that occurred on November 20th, 2017.