Skechers.com: GREAT WAY TO CONTACT THEM BUT THEY CANNOT OFFER...
A Skechers.com customer review by GetHuman user ~PHOTONHERO from November 28th, 2017
Background on ~PHOTONHERO's case
GetHuman: ~PHOTONHERO - can you tell our other Skechers.com customers when your case took place?
~PHOTONHERO: Sure. It was evening, on November 23rd.
GetHuman: Did you reach out to Skechers.com, and if so, how?
GetHuman: And which of these common Skechers.com customer issues best describes the reason you wanted to talk to them?
(Shows ~PHOTONHERO a list of common Skechers.com problems)
~PHOTONHERO: "Returns" was why I was trying to call.
~PHOTONHERO's review of Skechers.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Skechers.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PHOTONHERO: GREAT WAY TO CONTACT THEM BUT THEY CANNOT OFFER ANYTHING MORE THAN WHATS ONLINE COULD NOT RESOLVE A QUALITY ISSUE BETTER OFF SENDING DETAILED EMAIL WITH PHOTOS
GetHuman: Let's quantify your experience contacting Skechers.com. On a scale of 1 to 5, how easy is it go get help on a Skechers.com problem?
~PHOTONHERO: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PHOTONHERO: I'd give them a three out of five on communication.
GetHuman: And what about Skechers.com's ability to quickly and effectively address your problem?
~PHOTONHERO: For that I would say two out of five.
GetHuman: And finally- any advice for other Skechers.com customers?
~PHOTONHERO: Call them early in the day or late. Don't forget any personal or account information you might need for Skechers.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PHOTONHERO taken from his Skechers.com customer service problem that occurred on November 23rd, 2017.