Motel 6: "Someone with a master key entered my room when...

A Motel 6 customer review by GetHuman user GetHuman-reedhave from December 2nd, 2017

Background on GetHuman-reedhave's case

GetHuman: GetHuman-reedhave - can you tell our other Motel 6 customers when your case took place?
GetHuman-reedhave: Yes I can. It was morning, on November 25th.
GetHuman: Did you reach out to Motel 6, and if so, how?
GetHuman-reedhave: I used the 800-466-8356 number I found for on the GetHuman Motel 6 customer phone number page I was on: Motel 6 Customer Service Phone Number
GetHuman: And which of these common Motel 6 customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-reedhave a list of common Motel 6 problems)
GetHuman-reedhave: "Insurance claim" was why I was trying to call.

GetHuman-reedhave's review of Motel 6 customer service

GetHuman: So how would you sum up your experience for GetHuman's Motel 6 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-reedhave: "Someone with a master key entered my room when I was gone against my directives."
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-reedhave: I've stayed at a lot of Motel's and have been staying at the Motel in Denver on E. **th Ave for almost weeks. Prior to today, I'd had no bad experiences here, but I went out today and when I came back, someone with a master key had gone into my room....and they have known since my arrival that I don't want anyone coming in, not even for service...and there's a note right on the window next to the door not to open the door because my cat is inside...and they all know about my cat. Someone with a master key entered my room because when they do that, it shuts off the code to the customer's key card. I had thought that the people here were honest, but clearly someone with a master key is not.
GetHuman: Let's quantify your experience contacting Motel 6. On a scale of 1 to 5, how easy is it go get help on a Motel 6 problem?
GetHuman-reedhave: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-reedhave: I'd give them a three out of five on communication.
GetHuman: And what about Motel 6's ability to quickly and effectively address your problem?
GetHuman-reedhave: For that I would say four out of five.
GetHuman: And finally- any advice for other Motel 6 customers?
GetHuman-reedhave: Call them early in the day or late. Don't forget any personal or account information you might need for Motel 6 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-reedhave taken from his Motel 6 customer service problem that occurred on November 25th, 2017.

Motel 6

1.91 of 5 stars | 51 reviews

GetHuman-reedhave's Motel 6 Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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