Sorel.com: Courtney should not be in customer service. She...

A Sorel.com customer review by GetHuman user ~Val from November 19th, 2017

Background on ~Val's case

GetHuman: ~Val - can you tell our other Sorel.com customers when your case took place?
~Val: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Sorel.com, and if so, how?
~Val: I used the 888-697-6735 number I found for on the GetHuman Sorel.com customer phone number page I was on: Sorel.com Customer Service Phone Number
GetHuman: And which of these common Sorel.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Val a list of common Sorel.com problems)
~Val: "Track order" was why I was trying to call.

~Val's review of Sorel.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Sorel.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Val: Courtney should not be in customer service. She is not helpful and her attitude with my concerns and feedback was completely unacceptable.
GetHuman: Let's quantify your experience contacting Sorel.com. On a scale of 1 to 5, how easy is it go get help on a Sorel.com problem?
~Val: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Val: I'd give them a three out of five on communication.
GetHuman: And what about Sorel.com's ability to quickly and effectively address your problem?
~Val: For that I would say one out of five.
GetHuman: And finally- any advice for other Sorel.com customers?
~Val: Call them early in the day or late. Don't forget any personal or account information you might need for Sorel.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Val taken from his Sorel.com customer service problem that occurred on November 13th, 2017.

Sorel.com

1.00 of 5 stars | 11 reviews

~Val's Sorel.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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