Sorel.com: My boot separated at the leather rubber seam ex...
A Sorel.com customer review by GetHuman user ~Hiker from November 21st, 2017
Background on ~Hiker's case
GetHuman: ~Hiker - can you tell our other Sorel.com customers when your case took place?
~Hiker: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to Sorel.com, and if so, how?
GetHuman: And which of these common Sorel.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Hiker a list of common Sorel.com problems)
~Hiker: "Overcharge/Strange charge" was why I was trying to call.
~Hiker's review of Sorel.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Sorel.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hiker: My boot separated at the leather rubber seam exactly like the customer photo on Amazon.com. The Sorel warranty department said that they will replace the boots but don't have any boots to send me. Yet they are in stock on Amazon.com. They want me to call back in * or * months to see if they have any available. This is a strange way to do business.
GetHuman: Let's quantify your experience contacting Sorel.com. On a scale of 1 to 5, how easy is it go get help on a Sorel.com problem?
~Hiker: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hiker: I'd give them a three out of five on communication.
GetHuman: And what about Sorel.com's ability to quickly and effectively address your problem?
~Hiker: For that I would say one out of five.
GetHuman: And finally- any advice for other Sorel.com customers?
~Hiker: Call them early in the day or late. Don't forget any personal or account information you might need for Sorel.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hiker taken from his Sorel.com customer service problem that occurred on November 18th, 2017.