Sorel.com: Surprised that service guy was not able to answ...

A Sorel.com customer review by GetHuman user ~Nanette from November 24th, 2017

Background on ~Nanette's case

GetHuman: ~Nanette - can you tell our other Sorel.com customers when your case took place?
~Nanette: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to Sorel.com, and if so, how?
~Nanette: I used the 888-697-6735 number I found for on the GetHuman Sorel.com customer phone number page I was on: Sorel.com Customer Service Phone Number
GetHuman: And which of these common Sorel.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Nanette a list of common Sorel.com problems)
~Nanette: "Change order" was why I was trying to call.

~Nanette's review of Sorel.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Sorel.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nanette: Surprised that service guy was not able to answer my questions about warranty. After * years, the rubber around the toe is cracking badly. Now i have to pay to semnd the boots in to see if they will decide to send me a new pair. Risky. Not happy that i can't send in a photo of the damage, and let them make a decision to save me from wasting money on postage.
GetHuman: Let's quantify your experience contacting Sorel.com. On a scale of 1 to 5, how easy is it go get help on a Sorel.com problem?
~Nanette: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nanette: I'd give them a one out of five on communication.
GetHuman: And what about Sorel.com's ability to quickly and effectively address your problem?
~Nanette: For that I would say three out of five.
GetHuman: And finally- any advice for other Sorel.com customers?
~Nanette: Call them early in the day or late. Don't forget any personal or account information you might need for Sorel.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nanette taken from his Sorel.com customer service problem that occurred on November 21st, 2017.

Sorel.com

1.00 of 5 stars | 11 reviews

~Nanette's Sorel.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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