Spiegel.com: Terrible customer service. Do not order from Sp...
A Spiegel.com customer review by GetHuman user ~bigginsben from November 8th, 2017
Background on ~bigginsben's case
GetHuman: ~bigginsben - can you tell our other Spiegel.com customers when your case took place?
~bigginsben: Sure. It was afternoon, on November 5th.
GetHuman: Did you reach out to Spiegel.com, and if so, how?
GetHuman: And which of these common Spiegel.com customer issues best describes the reason you wanted to talk to them?
(Shows ~bigginsben a list of common Spiegel.com problems)
~bigginsben: "Cancel order" was why I was trying to call.
~bigginsben's review of Spiegel.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Spiegel.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bigginsben: Terrible customer service. Do not order from Spiegel. I had a terrible experience with them. Ordered product on ***** for Christmas. Only received ONE of the THREE items I ordered on *****. The rest did not come and the order was refunded without my order. Note that they did it as a REFUND, not a cancellation, so they charged the full amount of my order and now I am supposed to wait **-** BUSINESS days until the refund is processed.**All the while the customer service has told me that my order is coming
GetHuman: Let's quantify your experience contacting Spiegel.com. On a scale of 1 to 5, how easy is it go get help on a Spiegel.com problem?
~bigginsben: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bigginsben: I'd give them a one out of five on communication.
GetHuman: And what about Spiegel.com's ability to quickly and effectively address your problem?
~bigginsben: For that I would say four out of five.
GetHuman: And finally- any advice for other Spiegel.com customers?
~bigginsben: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Spiegel.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bigginsben taken from his Spiegel.com customer service problem that occurred on November 5th, 2017.