First time I called Spirit Air phone number, he...
A Spirit Air customer review by GetHuman user ~Louise from October 31st, 2017
Background on ~Louise 's case
GetHuman: ~Louise - can you tell our other Spirit Air customers when your case took place?
~Louise : Yes I can. It was evening, on October 30th.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Louise a list of common Spirit Air problems)
~Louise : "Missing item" was why I was trying to call.
~Louise 's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Louise : First time I called Spirit Air phone number, held for ** minutes no one ever picked up. First impression horrible. Second hold time was ** minutes next day to find out we were billed for * out of the * things we tried to do. Really needed customer service stemming back to our first hold time. We hastily did a huge error by re-joining the $* Fare for a *nd time due to the recording on the phone. We were trying to purchase our airline tickets as well at a good price. ($* Fare Price) Reason for writing this is so the public doesn't do what we did. We in fact got no e-mail in which we did include our email that night to confirm or welcome us. (Thought that was odd) We never put in an account number to pay. Honestly though nothing when through. We did find out the following morning after holding ** minutes for an representative that the Airline Tickets never went through but the $* Fare did. Things do get better its free with the Spirit Credit Card, that's what should be on the hold recor
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Louise : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Louise : I'd give them a one out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Louise : For that I would say one out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Louise : Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Louise taken from his Spirit Air customer service problem that occurred on October 30th, 2017.