Spirit Air: I purchased my ticket * weeks in advance online...
A Spirit Air customer review by GetHuman user ~disgruntal passenger from November 8th, 2017
Background on ~disgruntal passenger's case
GetHuman: ~disgruntal passenger - can you tell our other Spirit Air customers when your case took place?
~disgruntal passenger: Yeah. It was afternoon, on October 31st.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~disgruntal passenger a list of common Spirit Air problems)
~disgruntal passenger: "Make a booking" was why I was trying to call.
~disgruntal passenger's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disgruntal passenger: I purchased my ticket * weeks in advance online. I went to check my bags online & my confirmation * wouldn't go through. I had to call & speak to someone who was in India to correct the problem. However* she locked me out of my e-mail account. Therefore, I had to go to the airport to confirm that my flight was actually confirmed. When I got there the ticket sales associate was very rude and extremely unprofossional. I asked for the corporate * and they refused to give me the phone *. I will NEVER fly spirit airlines again. Badge *'s of supervisor & sales associate at counter kiosk at Ft. Lauderdale, FL airport: ***** (Carlene-Supervisor) ***** Robert Bornnman(Kiosk Associate) I have been flying with Spirit for several years at least twice a week. After this past experience, I will never fly with you again. Your feedback is greatly appreciated.
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~disgruntal passenger: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disgruntal passenger: I'd give them a two out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~disgruntal passenger: For that I would say five out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~disgruntal passenger: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disgruntal passenger taken from his Spirit Air customer service problem that occurred on October 31st, 2017.