Spirit Air: The name is Danny, I don't care who knows it...
A Spirit Air customer review by GetHuman user ~Danny from November 8th, 2017
Background on ~Danny's case
GetHuman: ~Danny - can you tell our other Spirit Air customers when your case took place?
~Danny: Yes. It was evening, on November 2nd.
GetHuman: Did you reach out to Spirit Air, and if so, how?
GetHuman: And which of these common Spirit Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Danny a list of common Spirit Air problems)
~Danny: "Missing item" was why I was trying to call.
~Danny's review of Spirit Air customer service
GetHuman: So how would you sum up your experience for GetHuman's Spirit Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Danny: The name is Danny, I don't care who knows it!! This is the first and only time I will ever fly this airline. The first thing they do is rip you off by charging you for carry on $**. and for checked baggage $**.**, which is ridiculous or backwards. How can they charge you more for carrying your own baggage onboard than by checking it in. When I bought the tickets there was nothing said about paying for the baggage after you bought the ticket. It is when you have the boarding pass at the airport that you are hit with this fee. You pay for the ticket and airport fees and taxes with your credit card, then at the airport they hit you with the hidden fees of luggage. An eighteen by twelve inches of baggage is free, which is an abnormal size that is allowed for free. LasVegas.com is the in-between company that arranges this with the airline and charges the credit card. This money hungry airline (Spirit Airlines) is a ripoff. The maintenance of the airline is poor and then you can't ge
GetHuman: Let's quantify your experience contacting Spirit Air. On a scale of 1 to 5, how easy is it go get help on a Spirit Air problem?
~Danny: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Danny: I'd give them a two out of five on communication.
GetHuman: And what about Spirit Air's ability to quickly and effectively address your problem?
~Danny: For that I would say five out of five.
GetHuman: And finally- any advice for other Spirit Air customers?
~Danny: Call them early in the day or late. Don't forget any personal or account information you might need for Spirit Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Danny taken from his Spirit Air customer service problem that occurred on November 2nd, 2017.