Suddenlink Cable: Rude people...one agent hung up on me and the o...
A Suddenlink Cable customer review by GetHuman user GetHuman-228858 from November 26th, 2017
Background on GetHuman-228858's case
GetHuman: GetHuman-228858 - can you tell our other Suddenlink Cable customers when your case took place?
GetHuman-228858: Yup. It was late at night, on November 16th.
GetHuman: Did you reach out to Suddenlink Cable, and if so, how?
GetHuman: And which of these common Suddenlink Cable customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-228858 a list of common Suddenlink Cable problems)
GetHuman-228858: "None of those really matches why I wanted to call Suddenlink Cable that day." was why I was trying to call.
GetHuman-228858's review of Suddenlink Cable customer service
GetHuman: So how would you sum up your experience for GetHuman's Suddenlink Cable customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-228858: Rude people...one agent hung up on me and the other one didn't even let me finish my sentence! I guess customer service only applies until you become a customer and then you're screwed! Not happy at all with this number or suddenlink! And I can't read the two words to type to submit my horrible review! Ugh!
GetHuman: Let's quantify your experience contacting Suddenlink Cable. On a scale of 1 to 5, how easy is it go get help on a Suddenlink Cable problem?
GetHuman-228858: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-228858: I'd give them a one out of five on communication.
GetHuman: And what about Suddenlink Cable's ability to quickly and effectively address your problem?
GetHuman-228858: For that I would say four out of five.
GetHuman: And finally- any advice for other Suddenlink Cable customers?
GetHuman-228858: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Suddenlink Cable to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-228858 taken from his Suddenlink Cable customer service problem that occurred on November 16th, 2017.