Truist Bank: Could't get to a human through the menu. But on...

A Truist Bank customer review by GetHuman user ~lrdthoms from October 27th, 2017

Background on ~lrdthoms's case

GetHuman: ~lrdthoms - can you tell our other Truist Bank customers when your case took place?
~lrdthoms: Yeah. It was evening, on October 22nd.
GetHuman: Did you reach out to Truist Bank, and if so, how?
~lrdthoms: I used the 800-786-8787 number I found for on the GetHuman Truist Bank customer phone number page I was on: Truist Bank Customer Service Phone Number
GetHuman: And which of these common Truist Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~lrdthoms a list of common Truist Bank problems)
~lrdthoms: "Account Access" was why I was trying to call.

~lrdthoms's review of Truist Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's Truist Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lrdthoms: Could't get to a human through the menu. But once I did the man was help and solved my problem in just a couple minutes.
GetHuman: Let's quantify your experience contacting Truist Bank. On a scale of 1 to 5, how easy is it go get help on a Truist Bank problem?
~lrdthoms: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lrdthoms: I'd give them a four out of five on communication.
GetHuman: And what about Truist Bank's ability to quickly and effectively address your problem?
~lrdthoms: For that I would say three out of five.
GetHuman: And finally- any advice for other Truist Bank customers?
~lrdthoms: Call them early in the day or late. Don't forget any personal or account information you might need for Truist Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lrdthoms taken from his Truist Bank customer service problem that occurred on October 22nd, 2017.

Truist Bank

3.33 of 5 stars | 49 reviews

~lrdthoms's Truist Bank Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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