SunTrust Bank: GOING TO CALIFORNIA FOR * MONTHS NEED NEW MASTE...

A SunTrust Bank customer review by GetHuman user GetHuman-309174 from November 21st, 2017

Background on GetHuman-309174's case

GetHuman: GetHuman-309174 - can you tell our other SunTrust Bank customers when your case took place?
GetHuman-309174: Yes. It was evening, on November 11th.
GetHuman: Did you reach out to SunTrust Bank, and if so, how?
GetHuman-309174: I used the 800-321-1997 number I found for on the GetHuman SunTrust Bank customer phone number page I was on: SunTrust Bank Customer Service Phone Number
GetHuman: And which of these common SunTrust Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-309174 a list of common SunTrust Bank problems)
GetHuman-309174: "Refund a Charge" was why I was trying to call.

GetHuman-309174's review of SunTrust Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's SunTrust Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-309174: GOING TO CALIFORNIA FOR * MONTHS NEED NEW MASTER CARDS. WAS TOLD CARDS DON'T EXPIRE TILL APRIL. I WILL NO BE HERE AND NO BANKS ON THE WEST COAST I NEED A CARD ASAP.
GetHuman: Let's quantify your experience contacting SunTrust Bank. On a scale of 1 to 5, how easy is it go get help on a SunTrust Bank problem?
GetHuman-309174: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-309174: I'd give them a one out of five on communication.
GetHuman: And what about SunTrust Bank's ability to quickly and effectively address your problem?
GetHuman-309174: For that I would say two out of five.
GetHuman: And finally- any advice for other SunTrust Bank customers?
GetHuman-309174: Call them early in the day or late. Don't forget any personal or account information you might need for SunTrust Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-309174 taken from his SunTrust Bank customer service problem that occurred on November 11th, 2017.

SunTrust Bank

3.33 of 5 stars | 49 reviews

GetHuman-309174's SunTrust Bank Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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