SunTrust Bank: How does a bank not have a ** hour customer ser...
A SunTrust Bank customer review by GetHuman user ~bob from November 21st, 2017
Background on ~bob's case
GetHuman: ~bob - can you tell our other SunTrust Bank customers when your case took place?
~bob: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to SunTrust Bank, and if so, how?
GetHuman: And which of these common SunTrust Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~bob a list of common SunTrust Bank problems)
~bob: "Fraudulent Charge" was why I was trying to call.
~bob's review of SunTrust Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's SunTrust Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bob: How does a bank not have a ** hour customer service line!? There is a fraudulent charge on my account and I have to wait ** hours to get any info. I will be changing banks!
GetHuman: Let's quantify your experience contacting SunTrust Bank. On a scale of 1 to 5, how easy is it go get help on a SunTrust Bank problem?
~bob: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bob: I'd give them a five out of five on communication.
GetHuman: And what about SunTrust Bank's ability to quickly and effectively address your problem?
~bob: For that I would say one out of five.
GetHuman: And finally- any advice for other SunTrust Bank customers?
~bob: Call them early in the day or late. Don't forget any personal or account information you might need for SunTrust Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bob taken from his SunTrust Bank customer service problem that occurred on November 18th, 2017.