SunTrust Bank: I used automated voice, although I had to yell...

A SunTrust Bank customer review by GetHuman user ~SHINeeFan from November 17th, 2017

Background on ~SHINeeFan's case

GetHuman: ~SHINeeFan - can you tell our other SunTrust Bank customers when your case took place?
~SHINeeFan: Yeah. It was middle of the night, on November 9th.
GetHuman: Did you reach out to SunTrust Bank, and if so, how?
~SHINeeFan: I used the 800-321-1997 number I found for on the GetHuman SunTrust Bank customer phone number page I was on: SunTrust Bank Customer Service Phone Number
GetHuman: And which of these common SunTrust Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~SHINeeFan a list of common SunTrust Bank problems)
~SHINeeFan: "Setup an account" was why I was trying to call.

~SHINeeFan's review of SunTrust Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's SunTrust Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SHINeeFan: I used automated voice, although I had to yell in phone. I've had problems using this number before, so I sometimes just go to atm for balance. My online banking setup is all Screwed up, since I opened my account in June. It would be a lot easier to get in that way. I don't mind holding, but if I'm extremely busy, it's a royal pain n the booty.
GetHuman: Let's quantify your experience contacting SunTrust Bank. On a scale of 1 to 5, how easy is it go get help on a SunTrust Bank problem?
~SHINeeFan: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SHINeeFan: I'd give them a three out of five on communication.
GetHuman: And what about SunTrust Bank's ability to quickly and effectively address your problem?
~SHINeeFan: For that I would say two out of five.
GetHuman: And finally- any advice for other SunTrust Bank customers?
~SHINeeFan: Call them early in the day or late. Don't forget any personal or account information you might need for SunTrust Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SHINeeFan taken from his SunTrust Bank customer service problem that occurred on November 9th, 2017.

SunTrust Bank

3.33 of 5 stars | 49 reviews

~SHINeeFan's SunTrust Bank Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like SunTrust Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with SunTrust Bank in any way.

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