SunTrust Bank: Its been ** minutes and I'm still waiting for a...

A SunTrust Bank customer review by GetHuman user ~Dewd99 from November 16th, 2017

Background on ~Dewd99's case

GetHuman: ~Dewd99 - can you tell our other SunTrust Bank customers when your case took place?
~Dewd99: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to SunTrust Bank, and if so, how?
~Dewd99: I used the 800-321-1997 number I found for on the GetHuman SunTrust Bank customer phone number page I was on: SunTrust Bank Customer Service Phone Number
GetHuman: And which of these common SunTrust Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Dewd99 a list of common SunTrust Bank problems)
~Dewd99: "Fraudulent Charge" was why I was trying to call.

~Dewd99's review of SunTrust Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's SunTrust Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dewd99: Its been ** minutes and I'm still waiting for a call back, the window keeps saying waiting for an agent.
GetHuman: Let's quantify your experience contacting SunTrust Bank. On a scale of 1 to 5, how easy is it go get help on a SunTrust Bank problem?
~Dewd99: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dewd99: I'd give them a two out of five on communication.
GetHuman: And what about SunTrust Bank's ability to quickly and effectively address your problem?
~Dewd99: For that I would say one out of five.
GetHuman: And finally- any advice for other SunTrust Bank customers?
~Dewd99: Call them early in the day or late. Don't forget any personal or account information you might need for SunTrust Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dewd99 taken from his SunTrust Bank customer service problem that occurred on November 10th, 2017.

SunTrust Bank

3.33 of 5 stars | 49 reviews

~Dewd99's SunTrust Bank Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like SunTrust Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with SunTrust Bank in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!