SunTrust Bank: No telefon no to comunicate with somebody in th...

A SunTrust Bank customer review by GetHuman user ~Sara gomez from November 28th, 2017

Background on ~Sara gomez's case

GetHuman: ~Sara gomez - can you tell our other SunTrust Bank customers when your case took place?
~Sara gomez: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to SunTrust Bank, and if so, how?
~Sara gomez: I used the 800-321-1997 number I found for on the GetHuman SunTrust Bank customer phone number page I was on: SunTrust Bank Customer Service Phone Number
GetHuman: And which of these common SunTrust Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Sara gomez a list of common SunTrust Bank problems)
~Sara gomez: "Complaint" was why I was trying to call.

~Sara gomez's review of SunTrust Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's SunTrust Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sara gomez: No telefon no to comunicate with somebody in the bank..oh my God i am going crazy trying tofind comunicacion. I need a *** number that i can comunicate....
GetHuman: Let's quantify your experience contacting SunTrust Bank. On a scale of 1 to 5, how easy is it go get help on a SunTrust Bank problem?
~Sara gomez: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sara gomez: I'd give them a one out of five on communication.
GetHuman: And what about SunTrust Bank's ability to quickly and effectively address your problem?
~Sara gomez: For that I would say five out of five.
GetHuman: And finally- any advice for other SunTrust Bank customers?
~Sara gomez: Call them early in the day or late. Don't forget any personal or account information you might need for SunTrust Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sara gomez taken from his SunTrust Bank customer service problem that occurred on November 23rd, 2017.

SunTrust Bank

3.33 of 5 stars | 49 reviews

~Sara gomez's SunTrust Bank Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like SunTrust Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with SunTrust Bank in any way.

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