SunTrust Bank: Pressing * rapidly and repeatedly did not resul...
A SunTrust Bank customer review by GetHuman user ~Ruth from November 6th, 2017
Background on ~Ruth's case
GetHuman: ~Ruth - can you tell our other SunTrust Bank customers when your case took place?
~Ruth: Sure. It was middle of the night, on November 1st.
GetHuman: Did you reach out to SunTrust Bank, and if so, how?
GetHuman: And which of these common SunTrust Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Ruth a list of common SunTrust Bank problems)
~Ruth: "Refund a Charge" was why I was trying to call.
~Ruth's review of SunTrust Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's SunTrust Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ruth: Pressing * rapidly and repeatedly did not result in a wait time less than ** min. My wait time was greater than ** min and an operator had not picked up after ** min.
GetHuman: Let's quantify your experience contacting SunTrust Bank. On a scale of 1 to 5, how easy is it go get help on a SunTrust Bank problem?
~Ruth: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ruth: I'd give them a one out of five on communication.
GetHuman: And what about SunTrust Bank's ability to quickly and effectively address your problem?
~Ruth: For that I would say five out of five.
GetHuman: And finally- any advice for other SunTrust Bank customers?
~Ruth: Call them early in the day or late. Don't forget any personal or account information you might need for SunTrust Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ruth taken from his SunTrust Bank customer service problem that occurred on November 1st, 2017.