SunTrust Bank: SunTrust accidentally cancelled my check card w...

A SunTrust Bank customer review by GetHuman user ~Ernest prue from November 19th, 2017

Background on ~Ernest prue 's case

GetHuman: ~Ernest prue - can you tell our other SunTrust Bank customers when your case took place?
~Ernest prue : Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to SunTrust Bank, and if so, how?
~Ernest prue : I used the 800-321-1997 number I found for on the GetHuman SunTrust Bank customer phone number page I was on: SunTrust Bank Customer Service Phone Number
GetHuman: And which of these common SunTrust Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Ernest prue a list of common SunTrust Bank problems)
~Ernest prue : "Complaint" was why I was trying to call.

~Ernest prue 's review of SunTrust Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's SunTrust Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ernest prue : SunTrust accidentally cancelled my check card while i was out of town working I had no access to any cash i was left stranded and lied to about receiving another card by employees and representatives and i still have not received a new card do i need to consult legal representation for this matter
GetHuman: Let's quantify your experience contacting SunTrust Bank. On a scale of 1 to 5, how easy is it go get help on a SunTrust Bank problem?
~Ernest prue : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ernest prue : I'd give them a one out of five on communication.
GetHuman: And what about SunTrust Bank's ability to quickly and effectively address your problem?
~Ernest prue : For that I would say two out of five.
GetHuman: And finally- any advice for other SunTrust Bank customers?
~Ernest prue : Call them early in the day or late. Don't forget any personal or account information you might need for SunTrust Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ernest prue taken from his SunTrust Bank customer service problem that occurred on November 17th, 2017.

SunTrust Bank

3.33 of 5 stars | 49 reviews

~Ernest prue 's SunTrust Bank Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like SunTrust Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with SunTrust Bank in any way.

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