Truist Bank: SunTrust accidentally cancelled my check card w...
A Truist Bank customer review by GetHuman user ~Ernest prue from November 19th, 2017
Background on ~Ernest prue 's case
GetHuman: ~Ernest prue - can you tell our other Truist Bank customers when your case took place?
~Ernest prue : Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Truist Bank, and if so, how?
GetHuman: And which of these common Truist Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Ernest prue a list of common Truist Bank problems)
~Ernest prue : "Complaint" was why I was trying to call.
~Ernest prue 's review of Truist Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Truist Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ernest prue : SunTrust accidentally cancelled my check card while i was out of town working I had no access to any cash i was left stranded and lied to about receiving another card by employees and representatives and i still have not received a new card do i need to consult legal representation for this matter
GetHuman: Let's quantify your experience contacting Truist Bank. On a scale of 1 to 5, how easy is it go get help on a Truist Bank problem?
~Ernest prue : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ernest prue : I'd give them a one out of five on communication.
GetHuman: And what about Truist Bank's ability to quickly and effectively address your problem?
~Ernest prue : For that I would say two out of five.
GetHuman: And finally- any advice for other Truist Bank customers?
~Ernest prue : Call them early in the day or late. Don't forget any personal or account information you might need for Truist Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ernest prue taken from his Truist Bank customer service problem that occurred on November 17th, 2017.